Privacy Policy


The privacy of your data is important  to us. The only time we’ll ever access your account is to help you with a problem or address a bug. We’ll never open any uploaded files unless you ask us to. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept.

Identity & Access

If you decide to use our Reel-Scout service, any personal information we receive from you (e.g., your email address) will never be sold to third parties. When you write Reel-Scout with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (such as conversion rates and to test new designs). We also store any information you volunteer, such as surveys, for as long as it makes sense.

The only times we’ll ever share your info:

  • To provide products or services you’ve requested, with your permission.
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Legal Copyright or as otherwise required by law.
  • If Reel-Scout is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Law Enforcement

Reel-Scout won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Security & Encryption

Reel-Scout™ utilizes some of the most advanced technology for Internet security available today.  All information while on the move between the browser and Reel-Scout is protected from eavesdroppers with 256-bit Secure Socket Layer (SSL) encryption. The lock icon in the web browser lets users verify that it isn't a phishing site impersonating Reel-Scout and that data is secure in transit. The film office data is completely inaccessible to anyone else.  All Reel-Scout™ systems are hosted in a highly-secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. Highlights of our data center include:

  • SOC2 Type II audit and certification.
  • 24x7 network traffic monitoring to detect any irregularities.
  • Appropriate security clearances and background checks for all network engineers, database administrators & staff personnel.
  • Bio scan and magnetic cards required on each datacenter floor.

Location of Site and Data

Our data center is located Charlotte, NC in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our service, participating in any of our offerings and/or providing us with your information, you consent to this transfer.

Changes & Questions

Reel-Scout may update this policy once and awhile or frequently, but  we will notify you about significant changes by emailing you or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting us at support@reel-scout.com.  

Questions about this privacy policy? Please contact us, and we’ll be happy to answer them!

 


Last updated May 25, 2018.

© 2018 Reel-Scout, Inc. All rights reserved.